Home Diagnostics

FileFactory Diagnostics

If you've been sent to this page by our support team, chances are you're experiencing an issue using our website correctly.
The following table contains various pieces of information that may help you self-diagnose the issue that you're having.

Account Information

This section allows you to verify that you're signed in and that our system is detecting your premium subscription correctly (if applicable)

Signed In As Not signed in
Membership Type Not signed in
Valid Until Not Applicable

Membership Problems

This section allows you to clear our cookies from your internet browser

Click here to clear your cookies

If you have purchased a Premium account and are not being recognized correctly by our system, please click the link above. This will remove the cookies that we have stored from your internet browser and will allow you to sign in again.

Once you have signed in again, come back to this page and check the "Account Information" section to verify that you're being identified correctly.

System Information

This section allows you to view some information that your computer is sending to our system

IP Address 38.107.191.90
User Agent CCBot/1.0 (+http://www.commoncrawl.org/bot.html)
Local Time
Server Time Tue Nov 24 2009 02:44:46 CET+0100

Still Having Problems?

What to do if you're still experiencing issues

Report an issue to FileFactory Support.

The above information will be automatically submitted with your report. Please also describe in as much detail as possible the problem you are experiencing.