Terms of Service
1. Hong Kong use only
The Site is controlled and operated by Company from its offices in Hong Kong. Company makes no representation that any of the materials or the services to which you have been given access are available or appropriate for use in other locations. Your use of or access to the Site should not be construed as Company’s purposefully availing itself of the benefits or privilege of doing business in country, state or jurisdiction other than Hong Kong. These terms and conditions are governed by and construed in accordance with the laws of Hong Kong. These parties submit exclusively to the laws and courts of Hong Kong.
2. Eligibility for FileFactory.com Services
Our Services are available only to individuals and business entities (including but not limited to sole proprietorships) in good legal standing that can form legally binding contracts under applicable law. Customer hereby represents and warrants that it is duly licensed to do business and is in good legal standing in the jurisdictions in which it does business (during the term of this Agreement), that it is not a competitor of FileFactory.com, and that the person agreeing to this Agreement for Customer is at least eighteen years of age and otherwise capable of and authorised to enter binding contracts for Customer.
3. FileFactory.com Services
Subject to the terms and conditions of this Agreement, FileFactory.com makes certain Services available to Customer. For the purposes of this Agreement: (a) "Customer" (or "you") means the individual or business entity that is using or registering to use the Services, including its employees and agents; (b) FileFactory.com "Services" means those electronic or interactive services offered by FileFactory.com. FileFactory.com reserves the right to change or discontinue any of the Services at any time.
You acknowledge that all materials (except those uploaded by users) provided on this Web site, including but not limited to information, documents, products, logos, graphics, sounds, images, software, and services (collectively "Materials"), are provided either by FileFactory.com or by their respective third party authors, developers and vendors (collectively "Third Party Providers") and the underlying intellectual property rights are owned by FileFactory.com and/or its Third Party Providers. Elements of the Web site are protected by copyright, trademark (including common law rights), and other laws and may not be copied or imitated in whole or in part. FileFactory.com, the FileFactory.com logo and other FileFactory.com products referenced herein are trademarks of FileFactory.com, and may be registered in certain jurisdictions. All other product names, company names, marks, logos, and symbols may be the trademarks of their respective owners.
5. Customer Information
Customer represents and warrants that the information it provides in FileFactory.com contact information forms is true, accurate, current and complete. Customer agrees to maintain and update this information to ensure that it is true, accurate, current and complete. If, at any time, any information provided by Customer is untrue, inaccurate, not current or incomplete, FileFactory.com will have the right to suspend or terminate Customer's account and this Agreement.
6. Customer Account
6.1 Authorised Users
Customer may designate persons to act as its agents to use the Services, provided that each designated person has the legal capacity to enter into binding contracts for Customer. Furthermore, Customer represents and warrants that each person who registers under Customer's account is an authorised agent of Customer (an "Authorised User") who has such legal capacity.
6.2 Responsibility for Access
Customer is solely responsible and liable for any and all access to and use of the Services (including all activities and transactions) by any Authorised User and/or User ID registered under Customer's account, unless such access to or use of the Services is the direct result solely of the gross negligence of FileFactory.com. It is Customer's responsibility, through its systems administrator Authorised User, to set the appropriate access for each of Customer's Authorised Users.
6.3 Responsibility for User IDs and Passwords
Customer is solely responsible for maintaining the confidentiality of Customer access information, i.e. account ID's and passwords of its Authorised Users, and are responsible for all activities that occur under your account.
6.4 Notification of Unauthorised Use
Customer will immediately notify FileFactory.com if Customer notices any activity indicating that Customer's account or data is being used without authorisation, including: (a) Customer has received confirmation of an order or orders placed using Customer's account which Customer did not place or any similar conflicting report; or (b) Customer becomes aware of any unauthorised use of any product or service related to its account(s).
7. Customer Data
7.1 Special Circumstances
FileFactory.com will provide access to the Services and Customer's data to an agent of Customer ("Authorised Agent") who provides FileFactory.com with a notarised letter signed by an officer of Customer which letter shall include statements of authenticity, authority, and liability as required by FileFactory.com in its sole discretion. Customer expressly and irrevocably agrees that FileFactory.com may rely on such a letter and on the apparent authority of the person requesting access to the Services or to Customer's account. In no event will FileFactory.com be liable to Customer or any third party for FileFactory.com's reliance on such letter or such apparent authority.
8. Acceptable Use
You agree to not use FileFactory.com's Service:
a. in any way contrary to our Acceptable Use Policy;
b. to upload, post, email, transmit or otherwise make available any Content that spreads messages of terror or depicts torture or death-images; if appropriate, the content will be reported to the appropriate legal authority and/or the member's ISP will be contacted;
c. to harm minors in any way, this includes any form of child pornography; if appropriate, the content will be reported to the relevant legal authority and/or the member's ISP will be contacted;
d. to upload, post, email, transmit or otherwise make available any Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; on this matter, please refer to FileFactory.com's DMCA Policy, which is herein incorporated by reference;
8.1 Illegal Content
FileFactory.com neither sanctions nor permits site content or the transmission of data that contains illegal or obscene material or fosters or promotes illegal activity, including but not limited to, gambling, the offering for sale of illegal weapons, and the promotion or publication of any material that may violate hate crimes legislation.
FileFactory.com reserves the right to immediately suspend or terminate any account or transmission that violates this policy, without prior notice.
Further, should Customer violate this policy, FileFactory.com will actively assist and cooperate with law enforcement agencies and government authorities in collecting and tendering information about Customer, Customer's site, the illegal or obscene content, and those persons that may have inappropriately accessed, acquired, or used the illegal or obscene content.
8.2 Wrongful Conduct
Customer shall not commit or permit wrongful or damaging acts which justify civil action including, but not limited to, posting of defamatory, scandalous, or private information about a person without their consent or intentionally inflicting emotional distress.
8.3 Access and Interference
Violations or attempts to violate FileFactory.com systems or to interrupt FileFactory.com services are strictly prohibited, and may result in criminal and civil liability. Examples of system violations include, without limitation:
(a) Unauthorised access to or use of FileFactory.com Services, including any attempt to probe, scan or test the vulnerability of a system or to breach security or authentication measures without express authorisation of FileFactory.com; or (b) Interference with Service to any customer or network including, without limitation, flooding, or deliberate attempts to overload a system and broadcast attacks; or (c) Use of any device, software, or routine to interfere or attempt to interfere with the proper working of the Services; or (d) Any action that imposes an unreasonable or disproportionately large load on FileFactory.com's infrastructure
Customer shall not decompile, disassemble, decrypt, extract, reverse engineer or otherwise attempt to derive the source code of the "software tools" (including the tools, methods, processes, and infrastructure) underlying the Services or any other software on the FileFactory.com Web site.
8.4 Copyright or Trademark Infringement
FileFactory.com Services may be used only for lawful purposes. Transmission, distribution or storage of any material in violation of any applicable law or regulation, including export control laws, is prohibited. This includes, without limitation, material protected by patent, copyright, trademark, service mark, trade secret or other intellectual property rights. If you use another party's material, you must obtain prior authorisation. By using the Services, you represent and warrant that you are the author and copyright owner and/or proper licensee with respect to any hosted content and you further represent and warrant that no content violates the trademark or rights of any third party. FileFactory.com reserves the right to suspend or terminate a Customer's transmission(s) that, in FileFactory.com's discretion, violates these policies or violates any law or regulation. FileFactory.com's DMCA Policy, which is herein incorporated by reference, has further important details on this matter.
8.5 Misuse of System Resources
Customer shall not misuse system resources including, but not limited to, employing content which consume excessive CPU time or storage space; utilising excessive bandwidth; or resale of access to content hosted on FileFactory.com servers. Please refer to our Fair Use Policy for additional information.
8.6 Other Activities
Whether lawful or unlawful, FileFactory.com reserves the right to determine what is harmful to its Customers, operations or reputation, including any activities that restrict or inhibit any other user from using and enjoying the Service or the Internet.
Please be aware FileFactory.com reserves the right to cancel any account or transmission they find in violation of any of the above policies. If appropriate, FileFactory.com will refer complaints to law enforcement authorities, and in such case, FileFactory.com will actively assist law enforcement agencies with the investigation and prosecution of any such activities, including surrendering Customer account and data information.
Complaints about violators of our Policy should be sent via e-mail to firstname.lastname@example.org. Each complaint will be investigated and may result to immediate cancellation of Services without prior notice.
9. NO WARRANTY
YOU EXPRESSLY UNDERSTAND AND AGREE THAT: (A) YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. FILEFACTORY.COM SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. FILEFACTORY.COM AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE, FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY AND NON-INFRINGEMENT OF PROPRIETARY OR THIRD PARTY RIGHTS. FILEFACTORY.COM AND ITS SUPPLIERS MAKE NO WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF OUR SERVICES, SOFTWARE, OR CONTENT; (B) FILEFACTORY.COM MAKES NO WARRANTY THAT (I) THE SERVICE WILL MEET YOUR REQUIREMENTS, (II) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (IV) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, AND (V) ANY ERRORS IN THE SOFTWARE WILL BE CORRECTED; (D) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL; (E) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS AND CONDITIONS.
You agree to defend, indemnify, and hold harmless FileFactory.com, its affiliates, officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal fees, alleging or resulting from your use of the Service, or your breach of this Agreement or other FileFactory.com policies, terms and conditions.
11. Limitation of Liability
Your use of FileFactory.com is at your own risk. If you are dissatisfied with any aspect of our Service or with these terms & conditions, or any other rules or policies, your sole remedy is to discontinue use of the Service. You expressly understand and agree that FileFactory.com shall not be liable for any direct, indirect, incidental, special, consequential exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorised access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; or (v) any other matter relating to the Service.
12. Modifications to Agreements, Policies or to our Services
We reserve the right to change this Service Agreement at any time without notice. We also reserve the right at any time to modify or discontinue the Service, temporarily or permanently, with or without notice to you. You agree that we shall not be liable to you or any third party for any modification, suspension or discontinuance of the Service. You acknowledge that we may establish general practices and limits concerning use of the Service, including the maximum disk space that will be allotted on FileFactory.com's servers on your behalf, and the maximum number of times (and the maximum duration for which) you may access the Service in a given period of time. Further, you acknowledge that FileFactory.com may change subscription fees at any time without notice. Changes in subscription fees will take effect on expiration of any existing Customer subscription.
13.1 Without limiting other remedies, FileFactory.com may immediately issue a warning, suspend (i.e., lock out access and operation of Services for Customer) either temporarily or indefinitely, or terminate Customer's account and refuse to provide Services to Customer if: (a) FileFactory.com believes that Customer has violated or acted inconsistently with this Agreement, or any of our policies; or (b) Customer has failed to pay fees or other payments due to FileFactory.com; or (c) FileFactory.com is unable to verify or authenticate any information Customer provides to FileFactory.com; or (d) FileFactory.com believes that Customer's actions may cause legal liability for Customer, FileFactory.com's other clients, or FileFactory.com.
FileFactory.com may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of these terms and conditions may be effected without prior notice, and acknowledge and agree that FileFactory.com may immediately deactivate, archive or delete your account and all related information and data and/or any further access to such data or the Service. Further, you agree that FileFactory.com shall not be liable to you or any third-party for any termination of your access to the Service.
Upon termination of this Agreement by either Customer or FileFactory.com, all of Customer rights under this Agreement, and FileFactory.com's provision of Services, will terminate immediately.
13.2 The Sections 7 ("Customer Data"), 9 ("No Warranty"), 10 ("Indemnity"), 11 ("Limitation Of Liability") and this Section 13 will survive any termination of this Agreement.
14. Refund policy and cancellation instructions
Where you elect to purchase Premium Services, we will bill you for the Services in advance.
All purchases of Services through the Site are nonrefundable prepayments for Services. As such, there are no refunds available to customers.
If you sign up for a FileFactory 30 day recurring Service, your subscription continues to bill monthly until you cancel it. To cancel a recurring credit card subscription simply visit your Account page on FileFactory.com. Once you cancel your subscription your Services will continue through the period you have already paid for. Once that period expires your account will be returned to a non-premium account.
15. Binding arbitration of fee and other disputes
If any controversy or dispute arising from or relating to this Agreement, your use of the Site, the Services provided to you by Company, or any other matter related to the relationship between you and the Company, even if arising after termination of this Agreement, cannot be resolved through mutual agreement, the sole means of resolving the controversy will be binding arbitration under the auspices of The Hong Kong International Arbitration Centre, in accordance with the HKIAC's then-existing Commercial Arbitration Rules. The arbitration award may be enforced as a judgment by a court of competent jurisdiction. This arbitration provision will apply to all disputes between us relating to the services provided to you and alleged infringement of your copyrights or other intellectual property on or through the Site, and will survive termination of our relationship and this Agreement. You also acknowledge that you understand the consequences of agreeing to binding arbitration, including that you giving up any and all constitutional and statutory rights to have disputes between us, including copyright infringement disputes, determined by a court of law or equity or by a jury; that discovery of information in arbitration may be limited; and that the arbitration decision will be final and binding, except to the limited extent that law provides for judicial review of arbitration proceedings and decisions.
If any provision of these Terms is held to be invalid or unenforceable, such provision will be enforced to the greatest extent possible and the remaining provisions will remain in full force and effect. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope or extent of such section. FileFactory.com's failure to act with respect to a breach by Customer or others does not waive FileFactory.com's right to act with respect to subsequent or similar breaches. No action by Customer arising under this Agreement may be brought at any time more than twelve (12) months after the facts occurred upon which the cause of action arose.
Customer and FileFactory.com are independent contractors, and no agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement.
Customer may not assign any of its rights, or delegate any of its duties, under this Agreement, and any attempted assignment will be null and void.
16.3 Force Majeure
Operation of our Services may be interfered with by numerous factors outside of our control and we shall not be liable to you for any delay or failure in performance under this Agreement resulting directly or indirectly from causes beyond FileFactory.com's control.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck, as narrowly as possible, and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the scope or extent of such section.
16.5 FileFactory.com Confidential Information
You represent and warrant to FileFactory.com that (a) you are not a competitor of FileFactory.com, (b) you shall keep publicly unannounced information and materials pertaining to FileFactory.com, pre-release software, testing or testing procedures strictly confidential and (c) you shall not use any information gained from access to the FileFactory.com Web site or use of the FileFactory.com Services to compete with FileFactory.com in its business.
Except for other agreements or terms appearing on the Web site, this Agreement set forth the entire understanding and agreement between us with respect to the subject matter hereof.
Any questions relating to our Legal Agreements and Policies may be directed through our online form.